Customer Service Representative - State Farm Agent Team Member

Maria Lucic Insurance Agency, Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k)

Performance bonus

Training & development

Hourly pay + commission

Vacation & sick days

Job summary

State Farm Agent Team Member in Forest Hills, NY is seeking a Customer Service Representative to build relationships, handle inquiries, and support clients with insurance products.

This full-time role offers hourly pay plus commission and bonus opportunities, along with paid time off and a 401(k). You will manage customer questions on availability, coverage, billing, and claims while maintaining high service standards.

Qualifications

• Strong interpersonal and relationship-building skills.
• Effective written, verbal, and listening communication skills.
• Customer-focused and comfortable working with a variety of people.
• Strong organizational and time-management abilities.
• Self-motivated with the ability to take initiative.
• Proactive approach to identifying and solving problems.
• Commitment to providing an exceptional customer experience.
• Detail-oriented and dedicated to completing work accurately and on time.
• Ability to work collaboratively as part of a team.
• Ability to manage multiple tasks and priorities efficiently.
• Comfortable building rapport and communicating with customers.
• Bilingual Spanish skills preferred.
• Ability to obtain a Life and Health insurance license-8.
• Ability to obtain required Personal Lines insurance licenses.

Responsibilities

• Develop strong customer relationships and provide follow-up support when needed.
• Provide timely, accurate, and courteous customer service.
• Assist customers with questions regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing.
• Demonstrate a strong work ethic and bring a consistent commitment to achieving individual and team goals.

Skills

Interpersonal skills

Communication skills

Customer focus

Time management

Initiative

Problem solving

Detail-oriented

Teamwork

Spanish (preferred)

Licensing readiness

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Forest Hills - NY

Replies within 24 hours

• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Training & development
• 401(k) retirement plan
• Hourly pay plus commission and bonus opportunities
• Paid time off, including vacation and personal/sick days

Position Overview

Are you outgoing, customer-focused, and comfortable connecting with people? Do you enjoy helping others and building lasting relationships? If so, an opportunity with a State Farm independent contractor agent may be a great fit for you. State Farm agents exclusively market State Farm insurance and financial service products.

Responsibilities

• Develop strong customer relationships and provide follow-up support when needed.
• Provide timely, accurate, and courteous customer service.
• Assist customers with questions regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing.
• Demonstrate a strong work ethic and bring a consistent commitment to achieving individual and team goals.

As an Agent Team Member, You Will Receive...

• Hourly pay plus commission and bonus opportunities
• Paid time off, including vacation and personal/sick days
• 401(k) retirement plan

Requirements

• Strong interpersonal and relationship-building skills
• Effective written, verbal, and listening communication skills
• Customer-focused and comfortable working with a variety of people
• Strong organizational and time-management abilities
• Self-motivated with the ability to take initiative
• Proactive approach to identifying and solving problems
• Commitment to providing an exceptional customer experience
• Detail-oriented and dedicated to completing work accurately and on time
• Ability to work collaboratively as part of a team
• Ability to manage multiple tasks and priorities efficiently
• Comfortable building rapport and communicating with customers
• Bilingual Spanish skills preferred
• Ability to obtain a Life and Health insurance license-8
• Ability to obtain required Personal Lines insurance licenses

Compensation $35,000.00 - $50,000.00 per year

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