Customer Service Representative - State Farm Agent Team Member

Taylor Shepherd - State Farm Agent; New Martinsville (WV); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Signing bonus

Training & development

Job summary

Taylor Shepherd - State Farm Agent is hiring a Customer Service Representative to provide exceptional support in New Martinsville, WV. You will answer inquiries, assist with policy changes, and process claims, while also enhancing your career through various training programs.

The position offers structured training at our Moundsville location, with a transition to a full-time role in New Martinsville. Benefits include 401(k), profit sharing, and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with excellent multitasking abilities.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Taylor Shepherd - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

This position will begin with training at our Moundsville location. Upon completion of training, you will work three days per week in Moundsville and two days per week in New Martinsville, WV. Eventually, this role will transition into a full-time position based entirely in New Martinsville, WV.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.