Customer Service Representative - State Farm Agent Team Member

State Farm; New Caney (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Profit sharing

Training & development

Job summary

Brauns Agency – State Farm is seeking a dependable, organized, and customer-focused Customer Service Representative to join our growing team. This service-focused role centers on taking care of our existing customers, solving problems, and ensuring they have someone they can count on.

As we grow, you’ll build strong customer relationships, assist with policy changes, billing, and account needs, and help customers understand their coverage.

Qualifications

• Strong customer service and communication skills.
• Organized with attention to detail and dependable follow-through.
• Able to multitask in a fast-paced environment.
• Previous customer service or insurance experience preferred, but not required.
• Must possess or be willing to obtain Texas insurance licenses.

Responsibilities

• Serve as primary point of contact for existing customers.
• Assist with policy changes, billing, documentation, and account needs.
• Help customers understand their policies and coverage.
• Assist with claims questions and next steps.
• Process and follow up on service requests.
• Maintain accurate customer documentation.
• Identify changing customer needs or coverage gaps that should be reviewed.
• Build strong customer relationships and contribute to retention.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

Texas insurance license (or willingness to obtain)

Job description

Benefits:

• Competitive salary
• Paid time off
• Profit sharing
• Training & development

Help Us Take Great Care of a Growing Customer Base

Brauns Agency – State Farm is looking for a dependable, organized, and customer-focused Customer Service Representative to join our growing team.

As our agency continues to grow, we want to make sure the level of service we provide grows with it. This is a service-focused position centered around taking care of our existing customers, solving problems, and making sure they have someone they can count on.

You May Be a Great Fit If You

• Genuinely enjoy helping people and solving problems
• Are friendly, patient, and professional
• Take ownership and follow through
• Are organized and pay attention to details
• Communicate confidently by phone, text, email, and in person
• Can manage multiple priorities in a fast-paced environment
• Enjoy working as part of a team

What You'll Do

• Serve as a primary point of contact for existing customers
• Assist with policy changes, billing, documentation, and account needs
• Help customers understand their policies and coverage
• Assist with claims questions and next steps
• Process and follow up on service requests
• Maintain accurate customer documentation
• Identify changing customer needs or coverage gaps that should be reviewed
• Build strong customer relationships and contribute to retention

What We're Looking For

• Strong customer service and communication skills
• Organization, attention to detail, and dependable follow-through
• Ability to multitask and solve problems
• Previous customer service or insurance experience is preferred, but not required
• Must possess or be willing to obtain applicable Texas insurance licenses

Why Brauns Agency?

We're building a growing agency centered around education, transparency, and taking care of our customers after the sale.

You'll join a team that values accountability, teamwork, personal development, and doing what's right for the customer. You'll also have the opportunity to build valuable insurance knowledge and grow professionally as our agency continues to expand.

If you're dependable, enjoy helping people, and want to be part of a growing team, we'd like to meet you. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.