Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Naples (FL); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Javed Kapadia - State Farm Agent in Naples, FL is seeking a Customer Service Representative to deliver exceptional service, assist with policy changes, and coordinate with the team to meet community needs. You will help customers, process claims, and maintain accurate records while contributing to a growth-focused agency.

The role emphasizes a customer-focused, empathetic approach with opportunities for internal growth within a busy insurance office.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Javed Kapadia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance


• Paid time off


• Training & development

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Compensation: $45,000.00 - $100,000.00 per year

We\'re Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Javed Kapadia - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.


• Our office is located in Naples.


• Our office is open 9am to 5pm, M-F.


• I have been a State Farm agent since 2007.


• Our agency has received awards including: Ambassador Travel

If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.