Customer Service Representative - State Farm Agent Team Member

Jinisha Patel - State Farm Agent; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Jinisha Patel - State Farm Agent in Cleveland, OH is seeking a Customer Service Representative to deliver exceptional service, build relationships, and support our local community.

You will handle inquiries, coordinate with team members, and contribute to ongoing growth while enjoying training opportunities, a friendly culture, flexible schedule, and benefits.

Qualifications

• Dedicated to delivering excellent customer service.
• Excellent communication and interpersonal skills.
• Attention to detail with ability to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Detail-oriented

multitask

Job description

Benefits:

• Licensing paid by agency


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2013 and currently lead a team of five. Before becoming a State Farm agent, I worked as an accountant before taking a sabbatical and discovering a new passion for insurance. After spending six years as a State Farm team member, I opened my own agency.

Giving back is an important part of our agency. We proudly support foster care programs for children and families, partner with MedWish to help provide medical supplies around the world, and are passionate about making a positive impact in our community.

Our agency offers health benefits, group life insurance, a 401(k), licensing costs paid up front, professional development, growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and helping each person build a successful long-term career.

Our office has a positive, people-focused culture with a long-tenured team that genuinely enjoys working together. I'm looking for someone who is outgoing, self-motivated, and eager to grow. If you enjoy building relationships, have a positive attitude, and want to be part of a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Jinisha Patel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.