Customer Service Representative - State Farm Agent Team Member

Drew Vincent - State Farm Agent; Mustang (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Competitive salary

Job summary

Drew Vincent - State Farm Agent is seeking a Customer Service Representative to support a small, high-performing team in Oklahoma. You will handle policy inquiries, assist with changes, and help manage claims while delivering exceptional service to community members.

The agency emphasizes growth, development, and a positive team culture, with opportunities for advancement, flexible benefits, and a strong focus on accuracy and customer care.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2017 and is a close-knit team of four focused on growth, service, and strong performance. Before becoming a State Farm agent, I worked as an Edward Jones advisor and a State Farm team member, and I come from a State Farm family, which has given me a deep understanding of the business.

I’m a graduate of the University of Central Oklahoma and a proud husband and father of three girls. Family and community are incredibly important to me and are a big part of how I lead the agency. We stay actively involved in the community through our church, supporting local schools and sports, and giving back in meaningful ways, including helping pay off school lunch debt for students in need.

For our team, we offer PTO, a 401(k), group life insurance, health benefits, and a strong focus on personal and professional development.

Our office culture is fun, high-achieving, and team-oriented. We’re looking for someone who is hardworking, driven, and motivated to succeed - someone who wants to grow and be part of a team that values both performance and making a positive impact.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Drew Vincent - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.