Customer Service Representative - State Farm Agent Team Member

Drewvincentsf; Mustang (OK); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

State Farm Agent Team Member in Mustang, OK seeks a Customer Service Representative focused on delivering exceptional client experiences. You will address inquiries, guide policy changes, and support claims while maintaining precise records and collaborating with the agency team to serve the community.

Successful candidates will be hardworking, driven, and eager to grow within a supportive, development-focused environment that values performance and community impact.

Qualifications

• Strong communication and interpersonal abilities.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mustang - OK

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 2017 and is a close-knit team of four focused on growth, service, and strong performance. Before becoming a State Farm agent, I worked as an Edward Jones advisor and a State Farm team member, and I come from a State Farm family, which has given me a deep understanding of the business.

I’m a graduate of the University of Central Oklahoma and a proud husband and father of three girls. Family and community are incredibly important to me and are a big part of how I lead the agency. We stay actively involved in the community through our church, supporting local schools and sports, and giving back in meaningful ways, including helping pay off school lunch debt for students in need.

For our team, we offer PTO, a 401(k), group life insurance, health benefits, and a strong focus on personal and professional development.

Our office culture is fun, high-achieving, and team-oriented. We’re looking for someone who is hardworking, driven, and motivated to succeed - someone who wants to grow and be part of a team that values both performance and making a positive impact.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Drew Vincent - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none