Customer Service Representative - State Farm Agent Team Member

Teamhoogs; Moraga (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in California seeks a Customer Service Representative to provide exceptional service to customers. This role offers an opportunity for growth into sales or account management while offering comprehensive benefits including life insurance and 401(k) matching. Join a supportive team eager to help you succeed.

Benefits

Life Insurance

401(k) matching

Competitive salary

Opportunity for advancement

Training & development

Health insurance

Paid time off

Qualifications

• Must live within a reasonable commuting distance.
• Insurance experience is a plus but not required.
• Strong proactive communication style.

Responsibilities

• Provide attentive and professional service to customers over phone, email, text, and in person.
• Liaise with Underwriters and resolve policy or claim issues.
• Support agency functions as needed.
• Opportunity to grow into sales or account management.

Skills

Verbal communication

Written communication

Attention to detail

Self-motivation

Organization

Job description

Benefits:

• Life Insurance
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Training & development
• Health insurance
• Paid time off

Looking to add a Customer Service Representative to our team!

Key Responsibilities

• Provide attentive, warm and professional service to existing and prospective customers, primarily over the phone, email, text and in person (e.g. prepare meeting materials, communicate policy information, answer policy or payment questions, educate people about policy features and benefits, process policy changes, develop rapport and gather information from prospective customers, etc.)
• Liaise with Underwriters, Service Team and Claims Department to answer questions, resolve various policy or claim issues, and to advocate on behalf of our customers
• Provide support for other agency functions, as needed
• Opportunity to expand responsibilities and/or grow into a sales or account management role, if desired (including potentially a full-time role)

Key Qualifications

• Highly ethical, honest and reliable; positive can-do attitude and excitement to learn, contribute and grow as part of a successful team!
• Strong verbal and written communication skills; proactive communication style
• Self-motivated, productive and organized; high level of self-accountability and drive
• Strong attention to detail and accuracy
• Computer proficient – familiar and fluid with Windows-based computer systems; able to quickly learn and adapt to new systems and processes
• Insurance experience and licensing is NOT REQUIRED (although certainly a plus if you are already licensed) - we will help you obtain a license
• Need to live within a reasonably commutable distance of our office in Moraga (this is an in-office role and reliability is important)