Customer Service Representative - State Farm Agent Team Member

Javinsinsurance; Blacksburg (VA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

State Farm Agent Team Member role with Nick Javins – State Farm Agent in Blacksburg, VA is seeking a customer-focused individual to deliver exceptional service and policy support. You will answer inquiries, help with policy changes, and coordinate with the team to assist the community effectively.

We offer opportunities for advancement, a performance-based bonus, paid time off, and a competitive salary as part of a supportive agency environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching


• Bonus based on performance


• Competitive salary


• Opportunity for advancement


• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative – State Farm Agent Team Member with Nick Javins – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.