Customer Service Representative - State Farm Agent Team Member

Agent Diego; Missouri City (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Growth potential

Bonuses

Commission

Hourly pay

Job summary

Diego Cervantes State Farm Agency in Missouri City, TX is seeking a part-time Customer Service Telemarketer to promote State Farm insurance products and services. You will make outbound calls, identify leads, and provide information to prospective customers while maintaining compliance and accurate CRM records.

Ideal candidates have telemarketing or sales experience, bilingual Spanish abilities, and a courteous, professional telephone manner.

Qualifications

• Previous telemarketing or sales experience, preferably in the insurance industry.
• Spanish bilingual communication and persuasion skills; proficiency in using CRM software.
• Professional and courteous telephone manner.
• Organizational skills to manage and track multiple leads.

Responsibilities

• Make outbound calls to prospective customers to promote State Farm insurance products and services.
• Identify and qualify leads for agents by gathering relevant customer information.
• Process payments, collect/attach forms and follow up with customers as needed.
• Provide initial information to potential customers and answer basic questions about insurance options.
• Maintain and update a database of prospects and customer interactions.
• Ensure all communications adhere to State Farm guidelines and compliance standards.
• Prepare regular reports on call activity, lead generation, and appointment scheduling.

Skills

Spanish (bilingual)

Outbound calling

Customer service

Communication

Tools

CRM software

Job description

Benefits:

• Growth potential/Opportunity for advancement within my office
• Multiple Bonuses throughout the year
• Commission
• Hourly pay

Part Time -Location Address: 4899 Highway 6 Ste 115F Missouri City, TX 77459 M-F 1pm to 5pm

Benefits

• Growth potential/Opportunity for advancement within my office
• Multiple Bonuses throughout the year
• Commission
• Hourly pay

ROLE DESCRIPTION

As a Customer Service Telemarketer for Diego Cervantes State Farm Agency, your creativity and strategy promote the continued growth of our agency. Your diversified marketing shapes our brand's public image and cultivates existing customer relations. Your cross-functional campaigns will expand the value generated by producers, innovate our customers' experience, and strategically position our agency... whether on social media or at community events!

Location Address 4899 Highway 6 Ste 115F Missouri City, TX 77459 M-F 1pm to 5pm

While promoting our team, our insurance products/financial services, and the good we offer to our community, you also gain unique insights invaluable to your career growth. As an inventive and sales-minded professional, we are eager to incorporate your skillset into our agency.

RESPONSIBILITIES

• Make outbound calls to prospective customers to promote State Farm insurance products and services.
• Identify and qualify leads for agents by gathering relevant customer information.
• Process payments, collect/attach forms and follow up with customers as needed.
• Provide initial information to potential customers and answer basic questions about insurance options.
• Maintain and update a database of prospects and customer interactions.
• Ensure all communications adhere to State Farm guidelines and compliance standards.
• Prepare regular reports on call activity, lead generation, and appointment scheduling.

QUALIFICATIONS

• Previous telemarketing or sales experience, preferably in the insurance industry.
• Bilingual-Spanish-Communication and persuasion skills; proficiency in using CRM software.
• Professional and courteous telephone manner.
• Organizational skills to manage and track multiple leads.