Customer Service Representative - State Farm Agent Team Member

State Farm; Johns Creek (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Salary plus commission

Bonuses

Competitive salary

Flexible schedule

Health insurance

Career advancement

Paid time off

Training & development

Job summary

State Farm is seeking a Customer Service Representative to join the agent team led by Katherine Ball. You will deliver exceptional customer experiences, resolve inquiries, and support community members, contributing to agency growth.

The role emphasizes attention to detail, customer service excellence, and collaboration with agency teammates, with potential for internal advancement for motivated, sales-minded candidates.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Salary Plus Commission and Bonuses
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with katherine Ball - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.