Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service Representative with strong communication and multitasking skills. This role involves enhancing customer interactions and contributing to the agency's growth. Ideal candidates should be driven, empathetic, and ready for career advancement opportunities in a supportive environment.

Benefits

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Previous customer service experience preferred.
• Detail-oriented and able to multitask.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer service

Bilingual Spanish

Job description

Responsive recruiter

Replies within 24 hours

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description
As a Customer Service Representative - State Farm Agent Team Member with Tim Peiffer - State Farm Agent, you will generate exceptional customer experiences that support the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will resolve customer inquiries, coordinate with team members, and anticipate the needs of community members.

We look forward to connecting with you if you are customer-focused and empathetic. We anticipate growth opportunities for driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000 - $45,000 per year

Interested in running a business in the future?
Our team uses state-of-the-art technology to achieve outstanding results. We seek individuals committed to excellence and personal achievement. Our team is results-oriented, and we mentor members for successful careers.

About Our Agency

• Our mission: to help people manage risks, recover from the unexpected, and realize their dreams.
• Located in Camp Hill, PA.
• Founder is a graduate of York College of Pennsylvania, B.S. in Business.
• Our agency has 5 team members.
• Awards include: Chairman's Circle, Ambassador Travel, and Million Dollar Round Table.

We look forward to speaking with you!
Note: State Farm agents are independent contractors. Employees are not State Farm employees. Employment decisions are made by the agents.