Customer Service Representative

TEKsystems; North Richland Hills (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a Customer Service Representative for a remote role supporting a Fortune 100 Financial Institution. You will handle member inquiries and transactions within a fast-paced environment. Ideal candidates should possess strong communication skills and have a high school diploma, with a willingness to work overnight shifts and flexibility in scheduling.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Paid Time Off

Qualifications

• 1-2 years of recent customer service experience in a call center or similar environment.
• Ability to work in a fast-paced, high-volume call center environment.
• Strong computer knowledge and data entry skills.

Responsibilities

• Respond to inquiries from members in a high volume, structured contact center.
• Perform transactions for various accounts including savings and credit cards.
• Advise members of other products and services available.

Skills

Communication

Customer Service

Adaptability

Problem Solving

Education

High School Diploma/GED

Job description

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TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Dallas, TX to start in the Account Services Department!

Position: Member Service Representative (Overnight Shifts)

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily
  
  
  

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills
  
  
  

Schedule

OVERNIGHT SHIFTS

Full-time, 40 hours per week, Monday-Saturday - Shift times available range between the hours of 5:00PM -3:30AM

Monday-Saturday (All Saturday's required. will have 1 rotating off day during the week) **MUST have a 6 day availability to work Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Location: Must live within 60 miles of North Richland Hills, TX 76180

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

Aston Carter integrated with TEKsystems, effective Jan. 1, 2024

Pay And Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in North Richland Hills,TX.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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