Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Matthews (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Steve Carpou - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance practice. You will engage with the public, resolve inquiries, and coordinate with team members to anticipate the needs of the community.

The role emphasizes attention to detail, strong communication, and the ability to multitask. Prior customer service experience is preferred and benefits include 401(k) matching and health insurance.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• 401(k) matching


• Competitive salary


• Health insurance


• Paid time off


• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Steve Carpou - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.