Customer Service Representative - State Farm Agent Team Member

Stephen Diorio - State Farm Agent

Malvern (Chester County)

On-site

USD 32,000 - 46,000

Full time

2 days ago

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Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Hourly pay plus commission/bonus

Job summary

State Farm in Malvern is seeking a Customer Service Representative to support customers, answer inquiries, and guide insurance options on Steve DeOrio's team. You will handle policy changes, endorsements, and claims support, while collaborating with colleagues to deliver exceptional service and timely resolutions.

Ideal candidates have strong communication, a customer‑first mindset, and are eager to grow with the office.

Qualifications

Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
Strong customer service orientation and a genuine desire to assist and support customers.
Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
Previous experience in customer service, insurance, or a related field is preferred.

Responsibilities

Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options.
Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements.
Collaboration: Working closely with Steve DeOrio's team and other professionals in a supportive and collaborative work environment.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Computer skills

Insurance experience

Job description

Benefits:

Opportunity for advancement
Training & development
Competitive salary

Are you passionate about providing exceptional customer service and making a positive impact? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Steve DeOrio's team. We believe that Steve DeOrio's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs.

Job Description

As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Steve DeOrio, your responsibilities will include:

Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.
Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
Collaboration: Working closely with Steve DeOrio's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications

Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
Strong customer service orientation and a genuine desire to assist and support customers.
Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
Previous experience in customer service, insurance, or a related field is preferred.

About State Farm

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

About Stephen Diorio JR