Customer Relations Representative - State Farm Agent Team Member

State Farm; Wayne (PA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Valuable career-building experience

Job summary

A leading insurance provider in Wayne, PA is seeking a Customer Relations Representative to enhance customer relationships and support insurance policies. The ideal candidate will have excellent communication skills and a strong customer service orientation. Responsibilities include addressing inquiries, managing policy changes, and providing expert guidance. This role offers growth potential and a positive working environment within a dedicated team.

Qualifications

• Strong communication skills are essential.
• Prior experience in customer service or insurance preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide outstanding customer support by addressing inquiries.
• Assist clients with policy management and claims.
• Collaborate with team members to ensure optimal service.

Skills

Excellent verbal and written communication skills

Strong customer service orientation

Ability to multitask in a fast-paced environment

Attention to detail

Proficient computer skills

Experience in customer service or insurance

Job description

Customer Relations Representative - State Farm Agent Team Member Wayne - PA

Future opening for a Customer Relations Representative (CSR) on Stephen Di Orio's team. As a CSR, you will build strong relationships with customers, address inquiries, and assist with insurance policies.

Job Description

• Customer Support: Deliver outstanding service by promptly responding to inquiries and offering expert guidance on insurance products.
• Policy Management: Assist clients with policy changes, updates, and claims processing; handle endorsements and ensure accurate transaction processing.
• Problem‑Solving: Analyze complex customer situations and find effective solutions, ensuring a customer‑centric approach.
• Collaboration: Work closely with Stephen Di Orio's team and other professionals to maintain a positive team dynamic.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation and genuine desire to support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast‑paced environment.
• Attention to detail and exceptional organizational skills.
• Proficient computer skills and ability to learn new tools quickly.
• Previous experience in customer service, insurance, or a related field is preferred.

About State Farm

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties and realize their dreams.

About Stephen Diorio Sr.

• State Farm Insurance Agent in Wayne, PA
• Proud lifelong PA resident
• Provides Car & Home Insurance
• Offers Delaware County Insurance and 24/7 quotes

Benefits

• Growth potential and opportunity for advancement within the office.
• Paid time off (vacation, personal, sick days).
• Valuable career-building experience.

Hours

Weekdays 9‑5; Saturday 9‑12.

Compensation: $38,000.00 – $55,000.00 per year.

Location: Wayne, PA.

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.