Customer Service Representative - State Farm Agent Team Member

Ericlamas; Lomita (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Retirement Plan with Match

Paid time off

Training & development

Job summary

Ericlamas - State Farm Agent in Lomita seeks a Customer Service Representative to provide exceptional customer experiences. Your role will involve answering inquiries, assisting with policy updates, and processing claims.

The ideal candidate will be detail-oriented, bilingual in Spanish, and skilled in communication. We look forward to training and developing a motivated individual seeking internal growth opportunities in a supportive agency environment.

Qualifications

• Bilingual Spanish required.
• Strong communication and interpersonal skills needed.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Bilingual Spanish

Communication skills

Interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits:

• Retirement Plan with Match
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Eric Lamas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Bilingual Spanish required
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.