Customer Service Representative - State Farm Agent Team Member

Ed Cook - State Farm Agent; Lilburn (GA); On-site; USD 34,000 - 60,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Job summary

Ed Cook - State Farm Agent is hiring a Customer Service Representative to join their Lilburn, GA team. The role focuses on building customer relationships, explaining insurance options, and delivering exceptional service in a fast-paced environment.

The position offers salary plus commission/bonus, with potential for growth as you help customers manage risks and protect their assets. Prior sales experience and license readiness are valued.

Qualifications

• Excellent interpersonal skills and ability to handle customer inquiries professionally.
• Strong written and verbal communication skills.
• Motivated self-starter with a drive to meet sales goals.
• Attention to detail in handling policy changes and billing.
• Ability to manage multiple tasks in a fast-paced environment.
• Good organizational skills and a methodical approach to work.
• People-oriented mindset with a service-driven attitude.
• Willingness to learn computer systems and licensing requirements.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly service; respond to inquiries about insurance, coverages, policy changes, transfers, claims, and billing.
• Maintain a strong work ethic and commitment to success each day.

Skills

Interpersonal Skills

Communication Skills

Self-motivated

Detail Oriented

Multi-tasking

Organization

People-oriented

Able to learn computer functions

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Lilburn - GA

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to multi-task
• Achieve mutually agreed upon marketing goals
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Lilburn, GA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.