Customer Service Representative - State Farm Agent Team Member

John Kizziah - State Farm Agent; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License Reimbursement

Bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

John Kizziah - State Farm Agent in Pensacola is seeking a Customer Service Representative to deliver exceptional experiences, handle inquiries, and coordinate with agency teammates to support the community.

You will assist with policy changes, claims, and policy information, while maintaining accurate records and contributing to growth opportunities within the agency.

Ideal candidates are customer-focused, empathetic, and detail-oriented, with prior service experience preferred.

Qualifications

• Experience in customer service or call-center roles.
• Able to multitask and manage multiple inquiries.
• Strong communication and empathy.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Simple IRA
• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with John Kizziah - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.