Customer Service Representative - State Farm Agent Team Member

Tiffany Andrews - State Farm Agent; Lansing (KS); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training

Development

Job summary

Tiffany Andrews - State Farm Agent is seeking a Customer Service Representative to join a small, collaborative team in Leavenworth, KS. You will assist clients with policy information, updates, and claims, while delivering exceptional service to the local community.

As part of a welcoming agency culture, you will contribute to daily operations, maintain accurate records, and support efforts to help clients protect what matters most with clarity and care.

Qualifications

• Communication and interpersonal skills are essential for assisting customers and colleagues.
• Detail-oriented workers who can multitask effectively will excel in this role.
• Previous customer service experience is preferred and valuable for handling inquiries.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2017 and currently lead a team of two, plus myself. Before becoming an agent with State Farm, I worked as a team member and also had a background in education. That experience helped shape my passion for teaching, coaching, and developing others within the insurance industry.

I’m a graduate of Missouri Southern State University, married with a baby, and our office includes two dogs, Ginger and Piper, who bring a fun and welcoming energy to the team. I’m also a certified scuba diver and have a love for jellyfish, which adds a unique touch to who I am outside of work.

I’m very active in the community as President of the Leavenworth Rotary Club, and I stay involved through local events and by sponsoring a soccer league. Building strong community connections is an important part of our agency.

Our agency offers holiday pay bonuses, fun monthly promotions, team lunches, a flexible work environment, health benefits, and licensing reimbursement. We believe in creating a workplace that is both supportive and enjoyable.

Culture is a top priority in our office. We focus on maintaining a positive, fun, and supportive team environment where everyone feels valued. I’m looking for someone who will contribute to that culture and enjoys being part of a collaborative team. If you’re someone who values a strong team atmosphere and wants to grow in a supportive environment, this could be a great fit for you.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Tiffany Andrews - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.