Customer Service Representative - State Farm Agent Team Member

Aprilwelch; Lakewood (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance with 50% employer contribution

Paid time off after 90 days

Quarterly team-building events

Mental wellness sessions

Job summary

A local agency is seeking a Customer Service Representative to deliver exceptional support and foster customer relationships. This role at Aprilwelch emphasizes detail-oriented service and teamwork, allowing you to enhance your skills while managing customer inquiries and processing insurance claims. Ideal candidates will possess strong communication skills and previous experience in customer service, with growth opportunities for motivated individuals. Join our supportive team committed to customer care and professional development in Lakewood, Colorado.

Qualifications

• Previous customer service experience preferred.
• Insurance licensing will be required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Bilingual Spanish

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Office

April has been proudly serving the community as a State Farm agent since 2002, bringing over two decades of experience and leadership to the business. Our close-knit team of ten operates across two offices and is built on shared values like growth, connection, and integrity. We foster a supportive, people-first culture where genuine relationships and a commitment to doing what's right are at the center of everything we do.

We believe in creating an environment where team members feel valued, supported, and inspired to grow—both personally and professionally. Here’s what we offer:

• PTO and benefits available after just 90 days
• Employer-matched 401(k)
• Health insurance with 50% employer contribution
• 12 BetterHelp sessions per year for mental wellness
• Quarterly team-building events and an annual holiday party
• Snacks on-site to keep you fueled
• Continuous professional development opportunities

If you're someone who thrives in a collaborative environment, values honest and compassionate service, and wants to make a meaningful impact—this is a place where you can truly grow.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with April Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.
• Insurance licensing will be required.