Receptionist - State Farm Agent Team Member

State Farm Agent; Lake Charles (LA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Licensing paid

401(k)

Bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Shayne Laughlin - State Farm Agent in Lake Charles, LA seeks a Receptionist - State Farm Agent Team Member to greet customers, manage schedules, and handle inquiries. You will support a growing, community-focused office with a team-oriented culture.

The role emphasizes organized, detail-oriented work and a willingness to engage in sales conversations. Office hours are standard business times in a collaborative, supportive environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.

Skills

Receptionist

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

About Our Agency

Our agency opened in 2012 and is a strong team of seven who work closely together to serve our customers and community. Before becoming a State Farm agent, I worked in outside industrial sales, and with my husband having over 28 years of experience with State Farm, insurance has been a big part of our lives.

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

I'm a proud mother of five children, all of whom attended local colleges. Family and community are incredibly important to me, and that carries into how I run the office. We are very active in the community - supporting local high schools, staying engaged on social media, and serving in leadership roles such as President of the Board of Directors for St. Nicholas Charity and involvement with the Home Builders Association.

For our team, we offer vacation, sick days, personal days, and paid holidays, along with flexible scheduling options, a 401(k), and licensing paid up front to support your growth.

Our office culture is everything to us. We operate as a true team - supporting each other, communicating openly, and maintaining a positive, drama-free environment. We're looking for someone who is outgoing, personable, and brings a growth mindset - someone who values teamwork and wants to be part of a supportive, family-like office.

Role Description

Shayne Laughlin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $17.00 - $19.00 per hour

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Lake Charles, LA.
• Our office is open 8:30 - 5:00.
• I have been a State Farm agent since 2012.
• We currently have 5 team members at our agency.
• We have Over 50 years of combined insurance experience in our office.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.