Customer Service Representative - State Farm Agent Team Member

Franknance; La Porte (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Frank Nance - State Farm Agent in La Porte, TX is looking for a Customer Service Representative who can deliver exceptional customer experiences and support a growing local insurance business.

You will build relationships with customers, answer inquiries, maintain accurate records, and collaborate with the agent team to anticipate community needs. The role offers a flexible schedule, health insurance, paid time off, training and development, and opportunities for advancement.

Qualifications

• Dedicated to customer service and helping others.
• Clear communication and strong interpersonal abilities.
• Attention to detail and ability to multitask.
• Customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Licensing paid by agency


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2014 and currently lead a team of six. Before becoming a State Farm agent, I spent more than 30 years in the insurance industry, with experience in both claims and marketing. I'm a proud grandfather of four and enjoy hiking, adventure travel, and exploring our national parks. I've completed the Camino de Santiago in Portugal, hiked St. Patrick's Way in Ireland, and visited 22 U.S. National Parks.

Serving others is at the heart of our agency. I lead a mentoring program and ministry group, support local schools and youth initiatives, and encourage my team to stay involved in the community. I'm also a member of the La Porte-Bayshore Chamber of Commerce and have been honored as a La Porte ISD Distinguished Alumni, Past Rotarian of the Year, and La Porte-Bayshore Volunteer of the Year.

Our agency offers health and life insurance, a flexible work schedule, family-oriented events, professional development, ongoing coaching and mentorship, and opportunities for career growth. We also encourage and support our team members' involvement in the community.

Our culture is supportive, family-oriented, and focused on personal growth. I'm looking for someone who is coachable, motivated, and passionate about serving others. If you have initiative, enjoy learning, and want to make a positive impact both in the office and in the community, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Frank Nance - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.