Account Representative - State Farm Agent Team Member

Frank Nance; La Porte (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Flexible schedule

Bonus based on performance

Opportunity for advancement

Job summary

Frank Nance - State Farm Agent in La Porte, TX is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of relevant products and services. You will develop leads, establish relationships, and provide prompt, friendly service to meet customer needs while supporting the agency's daily operations and community outreach initiatives.

The ideal candidate has sales experience, excellent communication, and a commitment to customer service.

Qualifications

• Experience in sales and building customer relationships.
• Strong communication and listening skills.
• Dedication to delivering excellent customer service.
• Ability to anticipate customer needs and relate well to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Customer service

Active listening

People skills

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2014 and currently lead a team of six. Before becoming a State Farm agent, I spent more than 30 years in the insurance industry, with experience in both claims and marketing. I'm a proud grandfather of four and enjoy hiking, adventure travel, and exploring our national parks. I've completed the Camino de Santiago in Portugal, hiked St. Patrick's Way in Ireland, and visited 22 U.S. National Parks.

Serving others is at the heart of our agency. I lead a mentoring program and ministry group, support local schools and youth initiatives, and encourage my team to stay involved in the community. I'm also a member of the La Porte-Bayshore Chamber of Commerce and have been honored as a La Porte ISD Distinguished Alumni, Past Rotarian of the Year, and La Porte-Bayshore Volunteer of the Year.

Our agency offers health and life insurance, a flexible work schedule, family-oriented events, professional development, ongoing coaching and mentorship, and opportunities for career growth. We also encourage and support our team members' involvement in the community.

Our culture is supportive, family-oriented, and focused on personal growth. I'm looking for someone who is coachable, motivated, and passionate about serving others. If you have initiative, enjoy learning, and want to make a positive impact both in the office and in the community, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Frank Nance - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.