Customer Service Representative - State Farm Agent Team Member

Estefan Cespedes - State Farm Agent; Middleton (ID); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Estefan Cespedes's State Farm office in Middleton, Idaho is seeking a Customer Service Representative to deliver exceptional service and support to policyholders. You will handle inquiries, assist with policy changes, and coordinate with the team to ensure accurate records and smooth claims processes.

Ideal candidates are customer-focused, with strong communication and multitasking abilities. Prior experience in customer service is preferred, and opportunities for internal growth are highlighted.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative with Estefan Cespedes's State Farm office, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.