Customer Service Representative - State Farm Agent Team Member

Getgainsurance; Johns Creek (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Getgainsurance in Johns Creek, GA is seeking a Customer Service Representative to enhance customer experiences and support a successful insurance agency. Responsibilities include answering inquiries, assisting with policy updates, and processing claims. The ideal candidate should have strong communication skills, be detail-oriented, and possess previous customer service experience. The position offers a supportive office culture and benefits such as a Simple IRA and paid time off, with compensation between $40,000 and $50,000 annually.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and able to multitask effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Johns Creek - GA

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

About Our Agency

Our agency opened in 2013 and currently has a small, close-knit team of three. Before becoming an agent, I worked as a sales leader after previously serving as a State Farm agent, giving me a strong background in leadership, sales, and team development.

I’m a graduate of the University of Missouri and have proudly called Georgia home since 1999. I enjoy building relationships within the community and creating an environment where both our customers and team members feel supported.

For our team, we offer group life insurance, paid time off and holidays, a Simple IRA retirement plan, and reimbursement for licensing costs.

Our office culture is flexible, collaborative, and supportive. We work well together and value team building while maintaining a positive environment. We’re looking for someone who is self-driven, motivated, and eager to contribute to a team that values working hard and supporting one another.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Taryn Reiss - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year