Customer Service Representative - State Farm Agent Team Member

Taryn Reiss - State Farm Agent; Johns Creek (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Taryn Reiss - State Farm Agent in Johns Creek, Georgia is looking for a Customer Service Representative - State Farm Agent Team Member. This role involves generating exceptional customer experiences, providing policy information, assisting with updates, and processing claims. Ideal candidates will possess strong communication skills, attention to detail, and previous customer service experience. The agency offers a supportive culture, training opportunities, and benefits such as a Simple IRA and paid time off.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask is required.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in 2013 and currently has a small, close-knit team of three. Before becoming an agent, I worked as a sales leader after previously serving as a State Farm agent, giving me a strong background in leadership, sales, and team development.

I’m a graduate of the University of Missouri and have proudly called Georgia home since 1999. I enjoy building relationships within the community and creating an environment where both our customers and team members feel supported.

For our team, we offer group life insurance, paid time off and holidays, a Simple IRA retirement plan, and reimbursement for licensing costs.

Our office culture is flexible, collaborative, and supportive. We work well together and value team building while maintaining a positive environment. We’re looking for someone who is self-driven, motivated, and eager to contribute to a team that values working hard and supporting one another.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Taryn Reiss - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.