Customer Service Representative - State Farm Agent Team Member

Jeff Ward - State Farm Agent; Bonney Lake (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonuses

Competitive salary

Flexible schedule

Health insurance

Opportunities for advancement

Paid time off

Training & development

Job summary

Jeff Ward - State Farm Agent in Bonney Lake, Washington is seeking a Customer Service Representative to build exceptional customer experiences in a successful insurance agency. You will resolve inquiries and coordinate with team members, ensuring customer needs are anticipated.

The ideal candidate is detail-oriented, customer-focused, and capable of multitasking. Opportunities for internal growth await those who demonstrate drive and a sales-oriented mindset.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Attention to detail with the ability to multitask.
• Preferably have previous customer service experience.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jeff Ward - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.