Customer Service Representative - State Farm Agent Team Member

Jeff Kahn - State Farm Agent; Saraland (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jeff Kahn - State Farm Agent in Saraland, Alabama, is seeking a Customer Service Representative to enhance customer experiences. You will assist with policy inquiries, changes, and claims while supporting a laid-back and community-focused culture.

The ideal candidate values strong communication and attention to detail, with a preference for previous customer service experience. Join a team-oriented environment with opportunities for internal growth.

Qualifications

• Excellent communication and interpersonal skills are necessary.
• Being detail-oriented and able to multitask is important.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency first opened in 2011 and is supported by a small but strong team of three. Before launching my career with State Farm, I worked as a baseball sports agent—a role that gave me incredible experience in building relationships, negotiating deals, and supporting clients. I also spent time working with the Chicago Cubs and had the privilege of representing 26 first-round draft picks. As a former athlete myself, sports remain a big part of my life, and I’m proud that my son now plays basketball at UAB after I played at South Alabama.

Community involvement is important to me, and I stay active by serving as chair of our local Chamber of Commerce and supporting various local initiatives. Our office culture is very laid back, welcoming, and walk-in friendly: a place where both clients and team members feel comfortable and valued.

If you’re looking for a role where you can join a relaxed, relationship-focused environment while helping people protect what matters most, this could be the right fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jeff Kahn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.