Customer Service Representative - State Farm Agent Team Member

Erin Doan - State Farm Agent; Hart (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Job summary

The Erin Doan Agency in Hart, MI is seeking a friendly Customer Relations Representative to manage front desk duties and deliver exceptional service to visitors and callers. You will greet guests, answer phones, schedule appointments, and help keep the office organized.

Ideal candidates have customer service or account management experience, strong communication skills, and a commitment to professionalism in a busy environment.

Qualifications

• Associate’s degree or higher preferred.
• Proven experience in an account management or similar role.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate departments.
• Manage incoming and outgoing mail and packages.
• Schedule appointments and maintain the office calendar.
• Assist clients in the claims process.
• Handle client inquiries and resolve issues promptly and effectively.
• Collaborate with other team members to support office operations.

Education

Associate’s degree or higher

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance

Job Title: Customer Relations Representative

About Us: State Farm is the #1 Insurance Company in the country and Erin Doan Agency has been serving the community for 20+ years! At our agency, you will be a part of a team of dedicated professionals that are providing exceptional products and services in the insurance and financial services sphere. Join our team and be the first point of contact for our valued customers!

Job Overview: We are seeking a friendly and organized Customer Service Representative to manage our front desk and provide excellent customer service. The ideal candidate will be the face of our company, responsible for greeting visitors, answering phone calls, and performing various administrative tasks to ensure the smooth operation of the office.

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate departments.
• Manage incoming and outgoing mail and packages.
• Schedule appointments and maintain the office calendar.
• Assist clients in the claims process.
• Handle client inquiries and resolve issues promptly and effectively.
• Collaborate with other team members to support office operations.

Qualifications:

• Associate’s degree or higher (preferred).
• Proven experience in an account management or similar role.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and basic office equipment.
• Excellent organizational and multitasking abilities.
• Ability to maintain professionalism and composure in a busy environment.
• Customer-focused with a positive attitude.
• Have (or willing to obtain) Michigan Department of Insurance License in both Property & Casualty and Life & Health.

What We Offer:

• Competitive salary
• Comprehensive benefits package, including health insurance and retirement plans.
• Paid Holidays + Increasing PTO/Vacation Days (with years of service)
• Agency Retirement Savings Account
• Medical/Dental/Vision Benefits (After Waiting Period)
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.

Disclaimer

State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.