Customer Service Representative - State Farm Agent Team Member

Jimmy Alvarez - State Farm Agent; Hanford (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Job summary

Jimmy Alvarez - State Farm Agent is seeking a Customer Service Representative to join the team in California. The role focuses on delivering exceptional customer experiences, supporting policy information, and driving agency growth through attentive service.

Responsibilities include handling inquiries in English and Spanish, assisting with policy changes, processing claims, and maintaining accurate records. The position offers advancement opportunities and a focus on community support.

Qualifications

• Willing to obtain personal lines, life, and health licenses within a set timeframe.
• Bilingual: Spanish required; English & Spanish communication.
• Previous customer service experience preferred.

Responsibilities

• Answer inquiries and provide policy information in English & Spanish.
• Assist customers with policy changes and updates in English & Spanish.
• Process insurance claims and follow up with customers in English & Spanish.
• Maintain accurate records of customer interactions in English & Spanish.
• Study for and complete state insurance exams.

Skills

Bilingual (Spanish/English)

Customer service

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jimmy Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information in English & Spanish.
• Assist customers with policy changes and updates in English & Spanish.
• Process insurance claims and follow up with customers in English & Spanish.
• Maintain accurate records of customer interactions in English & Spanish.
• Study for and complete state insurance exams

QUALIFICATIONS:

• Willing and able to obtain a personal lines, life, and health insurance license within a set timeframe
• Opportunities to advance as licenses are obtained
• Bilingual - Fluent in Spanish is required
• Communication and interpersonal skills in English & Spanish.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.