Customer Service Representative - State Farm Agent Team Member

Rita Johnson - State Farm Agent; Griffin (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Rita Johnson - State Farm Agent is seeking a dedicated Customer Service Representative to join a close-knit office in Griffin, GA. You will build relationships with customers, handle inquiries, and maintain accurate records, contributing to the growth of a trusted local insurance practice.

The role rewards reliability and communication, offers a flexible schedule, on-the-ground training, and opportunities for advancement within a supportive team.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication & interpersonal

Detail-oriented & multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2002 and currently lead a team of four. Before becoming a State Farm agent, I worked in insurance claims, where I developed a passion for helping people through difficult situations. I'm originally from Kentucky and previously served as a county commissioner.

Community involvement has always been an important part of both my personal and professional life. Our agency stays actively involved through the local Chamber of Commerce, Main Street organizations, and other community events. We enjoy building relationships and making a positive impact in the communities we serve.

We offer a Simple IRA, licensing reimbursement, built-in rewards and promotions, Casual Fridays, and a strong commitment to work-life balance. We believe in recognizing hard work while creating an enjoyable and rewarding workplace.

Our culture is family-oriented, supportive, and collaborative. I'm looking for someone who is hardworking, dependable, and able to work independently while also contributing to the success of the team. If you're looking for a close-knit office where your work makes a difference, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Rita Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.