Customer Service Representative - State Farm Agent Team Member

Diane Pierce - State Farm Agent; Chiefland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Diane Pierce - State Farm Agent is seeking a friendly Customer Service Representative to join a close-knit team delivering exceptional service to clients. You will handle inquiries, maintain records, and support the growth of a local insurance business in a supportive, family-oriented environment.

The role emphasizes integrity, humility, and service orientation, with licensing costs paid, a Simple IRA plan, health insurance, a 35-hour work week, and opportunities for coaching and career

Qualifications

• Dedicated to providing excellent customer service.
• Strong communication and interpersonal skills; able to build relationships.
• Detail-oriented and able to multitask and manage multiple inquiries.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication and interpersonal

Detail-oriented and multitasking

Previous customer service experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been a State Farm agent since 1990 and currently lead a close-knit team of six. I earned my associate degree in Business from Abraham Baldwin Agricultural College and my bachelor’s degree in Marketing from Valdosta State College. Outside of work, I’ve been married for 41 years and have one son. I love cooking, fishing, and traveling with my husband whenever we get the chance.

Our agency offers health benefits, a Simple IRA retirement plan, licensing costs paid up front, coaching, and opportunities for continued career growth. We also offer a 35-hour work week, providing our team with a schedule that supports a healthy work-life balance.

One of the things I’m most proud of is the family-oriented culture we’ve created. I truly love my team and consider them family. We enjoy sharing meals, taking trips together, and celebrating the relationships we’ve built beyond the day-to-day work.

I’m looking for someone who leads with integrity and humility and has a genuine desire to serve others. If you want to build your career in a positive, supportive environment where people truly care about one another and the customers they serve, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Diane Pierce - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.