Account Representative - State Farm Agent Team Member

Agentcurtis; Grand Rapids (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Kevin Curtis - State Farm Agent is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of relevant products and services. This full-time role in Grand Rapids offers a pathway to advancement, comprehensive training, and strong earning potential.

You will develop leads, build relationships, and support customers with prompt service, policy changes, billing questions, and claim handling while contributing to a positive community

Qualifications

• Experience in sales is preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written, verbal, and listening communication skills.
• Dedicated to customer service and ability to anticipate customer needs.
• Able to relate to customers effectively.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including product availability, coverages, policy changes, transfers, and billing clarifications.
• Promote long-lasting customer relations and drive customer satisfaction.

Skills

Sales experience

Customer service

Communication skills

Relationship management

Customer needs awareness

Job description

Account Representative - State Farm Agent Team Member

Full Time in Grand Rapids - MI

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a team of 13. Before becoming a State Farm agent, I worked as a District Manager, where I developed a passion for leadership, team development, and customer service. I'm a Michigan State University business graduate, married with three children and two dogs, and family is the most important part of my life.

Giving back to the community is a priority for me. I'm actively involved with several local nonprofits and serve on multiple nonprofit boards. We believe in making a positive impact both inside and outside the office.

Our agency offers generous PTO and holiday pay, licensing reimbursement, professional development, and excellent opportunities for career growth and advancement. We believe that taking care of our team is just as important as taking care of our customers.

Our culture is built on teamwork, respect, and healthy competition. We enjoy celebrating success through office events and creating opportunities for our team to grow. I'm looking for someone who is driven, values collaboration, and is excited about building a rewarding long-term career with outstanding growth potential.

ROLE DESCRIPTION

As an Account Representative for Kevin Curtis - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Compensation $50,000.00 - $75,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none