Customer Service Representative - State Farm Agent Team Member

Casey Granger - State Farm Agent; Gonzales (LA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Travel incentives

Life insurance

Disability insurance

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k) matching

Dental insurance

Job summary

Casey Granger - State Farm Agent seeks a Customer Service Representative to deliver exceptional service, process inquiries, and support the community with insurance needs.

You will coordinate with the agent team to resolve policies, respond to questions, and ensure accurate record keeping in a fast-paced environment.

Qualifications

• Clear communication and strong interpersonal abilities.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Travel incentives
• Life insurance
• Disability insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k) matching
• Dental insurance

ABOUT OUR AGENCY:

Our agency is a woman-owned business with a fully female team of talented and driven professionals. I’ve been an agent for over a decade—after spending 7 years as a State Farm team member—and I’ve built this office on a foundation of empowerment, excellence, and genuine care for our community.

We don’t just work hard—we strive to be great. Our office culture is built around high standards, strong execution, and continuous improvement. We’re committed to helping our clients and supporting one another, and we take pride in the results we create every day. Because of that commitment to performance and professionalism, we consistently receive company awards and recognition, and we’re always working to raise the bar even higher.

At the same time, we’re deeply committed to giving back. Every month, we participate in or sponsor community outreach and charity events, supporting local schools, fundraisers, and nonprofits. We also prioritize continuous growth through company-paid workshops and continuing education opportunities—so every team member has the tools to advance, expand their skills, and build a long‑term career.

This is a fun, energetic place to work. We offer flexible scheduling, quarterly bonding outings, and a team that knows how to work hard and play hard. We set high expectations, but we also make sure success is rewarded—through generous compensation, great benefits, and ongoing bonus opportunities and incentives.

We’re looking for good, smart people with a passion for helping others and a drive to succeed. If you’re hungry to learn, motivated to earn, and ready to grow in a supportive, high-achieving environment, we’d love to meet you. Our core values—integrity, passion, excellence, accountability, and teamwork—are at the heart of everything we do.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Casey Granger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.