Customer Service Representative - State Farm Agent Team Member

Eshapatel; Glendale Heights (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Job summary

Eshapatel in Glendale Heights, Illinois, is seeking a Customer Service Representative to enhance customer experiences at our insurance agency. The role involves answering inquiries, assisting with policy changes, and processing claims while maintaining accurate records. Candidates should have strong communication skills and preferably prior experience in customer service.

Bilingual skills in Hindi, Gujarati, or Spanish are required, along with a Property and Casualty license. This position offers opportunities for internal growth and a supportive team environment.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and pay attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Hindi/Gujarati/Spanish

Education

Property and Casualty license

Life and Health license

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

Role Description

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm agent since 2007.

We are serving IL, IN, IA and WI.

As a Customer Service Representative with State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Hindi/Gujarati/Spanish required.
• Property and Casualty license required.
• Life and Health license preferred.