Customer Service Representative - State Farm Agent Team Member

Ed Hocker - State Farm Agent; Freehold (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ed Hocker - State Farm Agent in Freehold, NJ is seeking a Customer Service Representative Team Member to deliver exceptional service, answer inquiries, and help customers with policy changes. You will support the agency by coordinating with team members, resolving inquiries, and contributing to a community-focused office.

Join a growth-minded team that values work-life balance, offers 401(k) benefits, health coverage, and opportunities for advancement while maintaining a welcoming, pet-friendly

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been a State Farm agent for over 34 years and have proudly called Freehold home for the past 24. Outside the office, I’m an avid adventurer who loves golfing, cycling, hiking, and spending time outdoors in every season. Family is at the heart of everything I do — both in my personal life and in how I run my agency.

Though my office is small, it’s mighty — we take pride in the work we do and the relationships we build. I believe in creating a positive, supportive environment where everyone feels valued and has the opportunity to grow.

I offer a 401k, health benefits, license reimbursement, and a strong focus on work-life balance. Our office is also pet friendly, so you’ll often find a furry friend or two brightening the day.

I’m looking for someone who’s motivated, compassionate, and ready to make a real difference in people’s lives. If you’re the kind of person who finds fulfillment in helping others and wants to be part of a close-knit, purpose-driven team, you’ll fit right in here.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ed Hocker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.