Customer Service Representative - State Farm Agent Team Member

Ed Grist - State Farm Agent; Centralia (IL); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Paid time off

Training & development

Descrizione del lavoro

Ed Grist - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, support policy matters, and coordinate with a friendly, team-driven office. This role focuses on helping clients protect what matters most and contributing to the agency’s growth through attentive service.

The ideal candidate brings strong communication, is personable, and thrives in a supportive, community-focused environment with opportunities for advancement.

Competenze

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Mansioni

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers; maintain accurate records of customer interactions.

Conoscenze

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Descrizione del lavoro

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

Our agency was established in 1979 and has a long-standing history of serving the community with dedication and care. Over the years, we've built a reputation for providing dependable guidance and building lasting relationships with our customers.

Before becoming an agent, I worked as a banker and lender. Through that role, I worked closely with many State Farm customers and gained a strong appreciation for the impact insurance professionals can have in helping people protect what matters most.

For our team, we offer PTO, paid holidays, a Simple IRA, licensing reimbursement, and a strong focus on maintaining a healthy work-life balance. Our culture is friendly, approachable, and relationship-driven.

We're looking for someone who enjoys connecting with people and brings strong customer service skills to the table. The ideal candidate is social, sincere, and naturally friendly—someone who enjoys helping others and being part of a supportive team environment. If you value building relationships and making a positive impact with customers, this could be a great fit for you.

Role description

As a Customer Service Representative - State Farm Agent Team Member with Ed Grist - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.