Customer Service Representative - State Farm Agent Team Member

Marco Murillo - State Farm Agent; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Marco Murillo - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will assist with policy information, changes, and claims while coordinating with the team to meet community needs.

Our small Fort Worth office emphasizes professional development, licensing reimbursement, work-life balance, and opportunities for advancement as we build a dedicated, hardworking team.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in May 2022 and is a growing team of two with a strong foundation in the business. Before opening my own agency, I helped build my wife’s State Farm agency, which gave me valuable experience and a deep understanding of what it takes to succeed.

I come from a State Farm family and have been married since 2007, with one child in college. Outside of work, I enjoy traveling, soccer, and golfing. We stay connected to the community by supporting local events and small businesses.

For our team, we offer professional development opportunities, an Aspirant program, a life insurance stipend, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is growth-oriented and career-focused. I’m passionate about developing team members and helping them succeed. We’re looking for someone who is hardworking, motivated, and determined - someone who wants to grow, take on new opportunities, and build a long-term career as part of a supportive team.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Marco Murillo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.