Customer Service Representative - State Farm Agent Team Member

Damon Coates - State Farm Agent; Westminster (CO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus

Flexible schedule

Health insurance

PTO

Training & development

Advancement opportunities

Job summary

Damon Coates - State Farm Agent is seeking a Customer Service Representative to join the team in Westminster, CO. You will deliver exceptional customer experiences by assisting policyholders and coordinating with the agency team to meet community needs.

The role emphasizes accurate record-keeping, proactive communication, and a growth-oriented environment with opportunities for advancement within a supportive State Farm network.

Qualifications

• Excellent communication and interpersonal skills.
• Patience and empathy when assisting customers.
• Ability to multitask and stay organized.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of five. Before becoming an agent with State Farm, I owned a restaurant franchise and also gained experience in real estate. Those roles helped shape my business mindset and passion for building something meaningful while serving others.

I’m a graduate of University of Georgia, married with three children, and we love living in Colorado. Outside of work, you’ll usually find me skiing, hiking, or spending time in the mountains. I’m also a big Denver sports fan. I stay involved in the local community and value building relationships both inside and outside the office.

Our agency offers ongoing training, PTO, paid holidays, a 401(k), health benefits, and a strong focus on work-life balance. I’m committed to creating an environment where team members can grow and build long-term careers.

Our culture is centered around growth and development. I’m looking for someone with a strong growth mindset who is motivated to build a long-term career in the industry. If you’re someone who wants to learn, improve, and be part of a team that values progress and opportunity, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Damon Coates - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.