Customer Service Representative - State Farm Agent Team Member

Scottrobinsonsf; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Scott Robinson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support a growing insurance business in Fort Wayne, IN. The role emphasizes attentive service, accuracy, and proactive communication with customers and team members.

You will be joining an agency that values giving back to the community, offers paid time off, holidays, licensing reimbursement, and a friendly, supportive work environment designed to help you grow with the

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in December 2010 after previously working in real estate investment trusts. Outside of the office, I’m a proud husband and father of five. I enjoy golfing, fishing, sports, volunteering, and spending time with my family.

Giving back is an important part of my life. I’m involved in disaster relief efforts through my church and enjoy finding opportunities to stay active and make a difference throughout our local community.

Our agency offers paid time off, paid holidays, flexible time, and reimbursement for licensing costs. We also like to add some extra perks to make the office an enjoyable place to be, including a fully stocked refrigerator with drinks and snacks and your birthday off each year.

Our culture is all about working hard while having fun along the way. We’ve created a positive environment where people can enjoy coming to work, support one another, and still stay focused on achieving great results. I’m looking for someone who brings a positive attitude, takes initiative, and has the drive to be a go-getter. Just as importantly, we want someone with genuine empathy who cares about the people they work with and the customers they serve.

ROLE DESCRIPTION:

As a Customer Service Representative with Scott Robinson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.