Customer Service Representative - State Farm Agent Team Member

Kirk Meckem - State Farm Agent; Forest Grove (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kirk Meckem Insurance Agency is seeking a Customer Service Representative to join our State Farm team. You will handle customer inquiries, provide policy information, and support policy changes with accuracy.

This role emphasizes empathy, attention to detail, and collaboration with the agency staff. We offer training, flexible schedule, and opportunities for advancement in a growing agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

At Kirk Meckem Insurance Agency, we’re a growing team that believes in working hard, having fun, and taking great care of our customers. Since opening in 2019, we've built the agency around nearly 28 years of experience in insurance and financial services—and a belief that great people do their best work when they’re trusted. We’ll give you the training and tools you need to succeed, then give you the freedom to do your job. We value flexibility, initiative, attention to detail, curiosity, and people who are always looking for a better way to get things done.

Our mission is to help customers protect their income and assets, reduce financial risk, and ultimately build tax-free wealth. If you’re looking for a place where your contributions matter, you’re encouraged to think for yourself, and you can grow alongside a developing agency, we’d love to meet you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kirk Meckem - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.