Customer Service Representative - State Farm Agent Team Member

Fatima Poggi - State Farm Agent; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Commissions

Bonuses

Paid training

Paid time off

401(k) matching

Paid holidays

Opportunities for advancement

Training & Development

Job summary

Fatima Poggi - State Farm Agent in Sunrise, FL is seeking a Customer Service Representative to strengthen client relationships and assist with insurance needs. The role focuses on delivering exceptional service while supporting sales and financial services growth within a bilingual, collaborative team.

You will help customers with policy questions, changes, and billing, educating them on coverage options and licensing opportunities as you grow within the agency.

Qualifications

• Excellent communication and interpersonal skills.
• Previous customer service or sales experience preferred.
• Goal-oriented and motivated by achieving measurable results.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Interest in professional growth and additional licensing opportunities encouraged.

Responsibilities

• Assist customers with policy questions, changes, billing inquiries, and general service requests.
• Educate clients about insurance products and recommend appropriate coverage options.
• Identify opportunities to educate customers about additional insurance products and coverage options.
• Coordinate customer appointments, follow-ups, and office communications.
• Maintain accurate and organized records of customer interactions.
• Work collaboratively with team members to meet agency goals and deliver an exceptional customer experience.

Skills

Communication

Customer service

Sales mindset

Multitasking

CRM familiarity

Team collaboration

Tools

CRM systems

MS Office

Job description

Benefits

• Commissions Based On Performance
• Bonuses Based On Performance
• Paid Training
• Paid Holidays
• 401(k) matching
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Benefits

Base compensation varies depending on licensing and experience.

• Competitive base pay
• Commission opportunities based on performance
• Bonus opportunities based on performance
• Licensing reimbursement
• Training & Development
• 401k matching
• Paid Time Off
• Paid Holidays
• Opportunities for professional advancement

About Our Agency

I opened my State Farm agency in April 2026, but my journey with State Farm started long before that. I began as a receptionist, grew into customer service, and eventually became an office manager before pursuing my dream of opening my own agency. Having worked my way through different roles, I understand the importance of having someone who believes in your potential and gives you opportunities to grow.

Our agency is built on teamwork, genuine relationships, and a shared commitment to making a difference in the lives of the people we serve. We’re a growing, bilingual team in Sunrise, Florida, and I believe that creating a positive, supportive environment where people feel valued is just as important as the work we do every day.

We offer paid time off, paid holidays, performance-based bonuses and commissions, ongoing training, and opportunities for professional growth. I believe in recognizing hard work, celebrating wins, and investing in people who want to build a meaningful career.

Our agency is built on teamwork and collaboration. Our culture is energetic, collaborative, and focused on continuous improvement. I’m looking for people who are motivated, coachable, accountable, and genuinely enjoy helping others. If you’re someone who takes pride in your work, enjoys being part of a team, and wants to grow both personally and professionally, I’d love to meet you!

ROLE DESCRIPTION

As a Customer Service Representative, you’ll play an essential role in our agency’s daily operations and the overall customer experience. You’ll help strengthen long-lasting relationships by assisting customers with their insurance needs.

We’re looking for someone who genuinely enjoys connecting with people, is detail-oriented, organized, and takes pride in helping others. This position is a great opportunity to build a strong foundation in the insurance industry while developing valuable skills and growing professionally.

While the primary focus of this role is customer service, we encourage growth and welcome those interested in exploring sales and financial services opportunities as they develop their knowledge and confidence. Whether your passion is customer care or your goal is to eventually transition into a sales role, we’re excited to support your professional journey.

RESPONSIBILITIES

• Assist customers with policy questions, changes, billing inquiries, and general service requests.
• Educate clients about insurance products and recommend appropriate coverage options.
• Identify opportunities to educate customers about additional insurance products and coverage options.
• Coordinate customer appointments, follow-ups, and office communications.
• Maintain accurate and organized records of customer interactions.
• Work collaboratively with team members to meet agency goals and deliver an exceptional customer experience.

QUALIFICATIONS

• Excellent communication and interpersonal skills with a genuine passion for helping others.
• Previous customer service or sales experience preferred.
• Goal-oriented and motivated by achieving measurable results.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Interest in professional growth and additional licensing opportunities encouraged.

If you’re looking for a place where you can build a meaningful career, feel supported, and be part of a team that celebrates growth and success together, we’d love to meet you!