Customer Service Representative - State Farm Agent Team Member

State Farm; Fayetteville (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

State Farm Agent Felixnet Prophete seeks a Customer Service Representative to deliver exceptional service and help grow a thriving insurance business. You will focus on accuracy, responsiveness, and community-minded support, coordinating with the agent team to anticipate member needs.

Join a competitive, supportive office that balances performance with recognition. The role emphasizes building relationships, handling inquiries, and maintaining records, with bilingual French or Spanish preferred

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual French or Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Experience in CS

Bilingual FR/ES

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency seven years ago and currently lead a team of five. Before becoming a State Farm agent, I worked as a team member myself and saw firsthand the growth potential that agency ownership could provide. Outside of work, I play guitar in a small band, enjoy bicycling and staying active with my kids, and love sports like soccer. I also competed in track and field, so that competitive spirit has always been a part of who I am.
Our agency is proud to stay connected to the community. We sponsor three local high schools and their athletic programs and participate in community activities throughout the year that allow us to build relationships with the people we serve.
We offer a health insurance stipend, group life insurance, licensing reimbursement, and a strong commitment to work-life balance. We also believe hard work should be recognized and celebrated. Team members enjoy their birthday off along with a birthday dinner, Friday game time, holiday events, an end-of-year celebration, and additional awards and incentives for reaching goals.
Our office is highly competitive and proud to be a Chairman’s Circle team, but we also make sure we have fun and celebrate our success together. I’m looking for someone who is reliable, competitive, and ready to contribute to a high-performing environment. If you enjoy setting goals, being part of a strong team, and want an office that balances performance with plenty of fun and recognition, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Felixnet Prophete - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual French or Spanish preferred.