Customer Service Representative - State Farm Agent Team Member

Jim Mcgill - State Farm Agent; Simpsonville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim McGill - State Farm Agent is seeking a friendly, motivated Customer Service Representative to join our local agency. The role focuses on delivering exceptional service, resolving inquiries, and building strong relationships with clients.

You will coordinate with the agent team, maintain accurate records, and help the community access insurance solutions. Bilingual Spanish is preferred; a positive attitude and coachability are essential.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication and interpersonal

Detail-oriented and multitask

Previous customer service experience

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2007 and currently lead a team of five. State Farm has always been familiar to me - my father was also an agent, which gave me an early introduction to the business and ultimately helped inspire my own path to agency ownership. Outside of work, spending time with my family is my favorite thing to do, and I’m also a big Clemson fan.

Being involved and giving back is important to us, and our agency stays very active in the local community. Our agency offers health benefits, a 401(k), paid holidays, paid time off, licensing reimbursement, and a strong commitment to work-life balance. We also offer great bonus opportunities, giving motivated team members the chance to be rewarded for their performance and results.

Our office is energetic, positive, and focused on helping people succeed. I’m looking for someone with a great personality who is outgoing, motivated, coachable, and able to learn quickly. If you enjoy connecting with people, are eager to improve, and want to be part of a team where strong performance is recognized and rewarded, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Jim Mcgill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.