Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Erie (Erie County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Job summary

Todd M Powers - State Farm Agent in Erie, PA seeks a Customer Service Representative to help clients navigate insurance needs and protect what matters most. You’ll educate customers, answer questions, process policy changes, and provide timely, friendly service.

This role values a positive attitude, clear communication, organization, and a willingness to learn. A property and casualty license is preferred or obtainable; experience in customer service is a plus.

Qualifications

• Strong communication skills are essential for engaging with customers and team members.
• Customer-centric mindset with a passion for helping others and delivering exceptional service.
• Excellent organizational skills to manage multiple tasks and maintain accuracy.
• Proficiency with office software and CRM tools; comfortable learning new systems.
• Positive, approachable demeanor that creates a welcoming environment for clients and colleagues.
• Strong problem-solving abilities to resolve customer issues confidently and creatively.
• Team player who collaborates effectively with others to meet agency goals.
• Adaptability to changing priorities and willingness to learn new skills or processes.
• Property and casualty license is required or obtainable to discuss insurance options with clients.
• Previous experience in customer service or related field is a plus, but growth potential matters most.

Responsibilities

• Engage with customers via phone, email, or in person to provide accurate information and assistance.
• Assist clients with understanding insurance options and guide policy changes or claims processes.
• Maintain and update customer records in the agency database for seamless service delivery.
• Deliver prompt and courteous service to exceed customer expectations.
• Address customer concerns with empathy and professionalism, seeking satisfactory resolutions.
• Collaborate with team members to support agency goals and ensure consistent service quality.
• Stay up-to-date with agency products, services, and industry trends to better assist clients.

Skills

Strong communication

Customer-centric mindset

Organizational skills

Tech savviness

Positive attitude

Problem-solving abilities

Team player

Adaptability

Property and casualty license

Previous experience

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• Paid time off

Join Our Team as a Customer Service Representative at Todd M Powers - State Farm Agent

At Todd M Powers - State Farm Agent, we believe in delivering outstanding customer experiences that help our clients confidently navigate life’s uncertainties. As a Customer Service Representative, you’ll be an essential part of our team—educating and guiding our customers to make informed decisions to help them protect what matters most and live more confident lives.

What We’re Looking For: This role is perfect for someone who is a positive, detail-oriented, people-person who enjoys learning new things and genuinely enjoys helping other people. If you're eager to make a difference in people's lives and the community we serve by using your talents to educate and influence people to help them manage the risks of everyday life, we want to hear from you!

Why Join Us? This is more than just a job—it’s a chance to build a career in a supportive and engaging workplace. You’ll have the opportunity to contribute to our success while enjoying excellent income and growth potential.

As a Customer Service Rep, you will:

• Engage with Customers: Respond to inquiries from clients via phone, email, and in-person, providing accurate information and assistance.
• Assist with Insurance Needs: Help clients understand their insurance options, answer questions, and guide them through policy changes or claims processes.
• Maintain Customer Records: Accurately update and maintain customer information in our database to ensure seamless service delivery.
• Provide Exceptional Service: Strive to exceed customer expectations by delivering prompt and courteous service at all times.
• Handle Customer Concerns: Address any issues or concerns with empathy and professionalism, working to find satisfactory resolutions.
• Collaborate with Team Members: Work closely with colleagues to ensure a cohesive approach to customer service and to support overall agency goals.
• Embrace Continuous Learning: Keep up-to-date with our agency’s products and services, as well as industry trends to better assist clients.

Key Qualifications:

• Strong Communication Skills: Excellent verbal and written communication abilities to effectively engage with customers and team members.
• Customer-Centric Mindset: A genuine passion for helping others and a commitment to providing exceptional service.
• Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Tech Savvy: Proficiency in using office software and communication tools (e.g., Microsoft Office, email, and customer relationship management systems).
• Positive Attitude: A friendly and approachable demeanor that fosters a welcoming environment for clients and colleagues.
• Problem-Solving Abilities: Capability to think critically and resolve customer issues with confidence and creativity.
• Team Player: Willingness to collaborate with team members and contribute to a supportive work environment.
• Adaptability: Flexibility to adjust to changing priorities and a willingness to learn new skills or processes.
• Property and Casualty License: Must have or be able to obtain a property and casualty license, as this is essential for discussing insurance options with clients.
• Previous Experience: Prior experience in customer service or a related field is a plus, but a willingness to learn and grow is what matters most!

About Us:

Compensation: $32,000.00 - $45,000.00 per year

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Erie, PA.
• Our office is open 8:30am - 5:00pm.
• I have been a State Farm agent since 1999.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• I am a second generation State Farm agent.
• I am a proud graduate of Grove City College.
• We currently have 4 team members at our agency.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

This position requires outbound calling including cold calls to potential customers. Can you do this? *

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none