Receptionist - State Farm Agent Team Member

State Farm Agent; Erie (Erie County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Rewards & Recognition

Team events

Vision & Dental

Medical stipend

Life & Disability Insurance

Paid holidays

SIMPLE IRA with match

Hourly pay + bonus opportunities

Paid time off

Job summary

Todd M Powers - State Farm Agent in Erie, PA seeks a friendly receptionist to greet clients, answer calls, schedule appointments, and support daily office tasks. The role emphasizes delivering outstanding service, providing billing support, and promoting insurance services in a collaborative team environment.

You will join a growth‑oriented agency offering benefits, training, and opportunities to advance within the industry. State Farm agents are independent contractors.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service orientation with a helpful demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail for accurate records and scheduling.
• Tech savvy with office software and scheduling tools.
• Positive, friendly attitude enhancing client experiences.
• Proven problem-solving abilities in a fast-paced environment.
• Team player who supports colleagues and collaboration.
• Adaptable to changing priorities and processes.
• Previous customer service or administrative experience a plus.
• Property and casualty license or ability to obtain one.

Responsibilities

• Be the first point of contact, greeting clients and visitors.
• Manage incoming calls with professionalism and enthusiasm.
• Schedule appointments and maintain calendars.
• Assist with administrative tasks and office supplies.
• Provide customer support and address client questions.
• Collaborate with team members for smooth operations.
• Handle billing inquiries and assistance with payments.
• Promote agency services and insurance products.
• Keep up-to-date with agency products and industry trends.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Tech savviness

Positive attitude

Problem solving

Team player

Adaptability

Previous experience in CS/administrive

Property & casualty license

Job description

• Rewards and Recognition
• Team Events: coffee, lunch, celebrations, special events
• Group Vision and Dental Provided
• Individual Medical Health Insurance Stipend Available
• Group Life Insurance & Disability Provided
• Paid Holiday's
• SIMPLE IRA w/ Company Match
• Hourly pay plus bonus opportunities (Base pay between 30-40K)
• Paid time off

Join Our Team as a Receptionist at Todd M Powers - State Farm Agent

Are you ready to be the friendly face of a leading insurance agency? At Todd M Powers - State Farm Agent, we pride ourselves on providing exceptional service and building meaningful relationships with the people we serve and we're on the lookout for an energetic and enthusiastic Receptionist to join our dynamic team!

What We’re Looking For:

This role is perfect for someone who is a positive, detail-oriented, people person who enjoys learning new things and problem solving. If you're eager to make a meaningful impact through value-based conversations and deliver outstanding customer experiences in a professional environment, we want to hear from you!

Why Join Us?

This is more than just a job—it’s a chance to build a career in a supportive and engaging workplace. You’ll have the opportunity to contribute to our success while enjoying excellent income and growth potential.

As our Receptionist, you will:

• Be the First Point of Contact: Greet clients and visitors warmly, creating a welcoming atmosphere in our agency.
• Manage Incoming Calls: Handle phone inquiries with professionalism and enthusiasm, directing calls to the appropriate team members.
• Schedule Appointments: Organize and maintain calendars, ensuring smooth scheduling for clients and staff.
• Assist with Administrative Tasks: Support our team by managing paperwork, filing documents, and maintaining office supplies.
• Provide Customer Support: Address client questions and concerns with care, ensuring they feel valued and understood.
• Collaborate with Team Members: Work closely with colleagues to ensure seamless communication and a positive team dynamic.
• Handle Billing and Payments: Process payments and assist clients with billing inquiries as needed.
• Promote Agency Services: Share information about our insurance products and services to help clients find the best solutions for their needs.
• Embrace Continuous Learning: Keep up-to-date with our agency’s products and services, as well as industry trends to better assist clients.

If you’re excited about being a key player in our agency and making a difference every day, we’d love to have you on board!

Key Qualifications:

• Excellent Communication Skills: Strong verbal and written communication abilities to engage with customers and team members effectively.
• Customer Service Orientation: A passion for helping others and a commitment to providing outstanding service to clients.
• Organizational Skills: Exceptional organizational skills with the ability to multitask and manage time efficiently in a fast-paced environment.
• Attention to Detail: A keen eye for detail to ensure accurate record-keeping and appointment scheduling.
• Tech Savvy: Proficiency in using office software and communication tools (e.g., Microsoft Office, email, and scheduling platforms).
• Positive Attitude: A friendly and approachable demeanor that creates a welcoming atmosphere for clients and colleagues alike.
• Problem-Solving Skills: Ability to think on your feet and handle inquiries or challenges with confidence and creativity.
• Team Player: Willingness to collaborate with team members and contribute to a supportive work environment.
• Adaptability: Flexibility to adapt to changing priorities and a willingness to learn new skills or processes.
• Previous Experience: Prior experience in a customer service or administrative role is a plus, but not required. A willingness to learn is what matters most!
• Property and Casualty License: Must have or be able to obtain a property and casualty license, as this is essential for discussing insurance options with clients.

Compensation: $32,000.00 - $45,000.00 per year

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Erie, PA.
• Our office is open 8:30am - 5:00pm.
• I have been a State Farm agent since 1999.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• I am a second generation State Farm agent.
• I am a proud graduate of Grove City College.
• We currently have 4 team members at our agency.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

Will you work in a position with a base salary + commission compensation structure? *

This position requires outbound calling including cold calls to potential customers. Can you do this? *

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none