Customer Service Representative - State Farm Agent Team Member

Jessicaforman; Delaware (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Retirement with matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Jessicaforman is seeking a Customer Service Representative for the State Farm Agent Team in Delaware, Ohio. This role involves generating exceptional client experiences while resolving inquiries and coordinating with team members. Ideal candidates should have strong customer service skills and a proactive attitude.

The position provides opportunities for internal growth and mentoring in a dynamic and rewarding environment. The office prioritizes making a difference in the community while delivering essential insurance services.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills for coordination with team members.

Responsibilities

• Establish customer relationships and follow up.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Communication skills

Problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• Retirement- w/ matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jessica Forman - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. If you want to work in an environment that is fun, challenging, and rewarding, then Jessica Forman - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Delaware and Sunbury.
• I have been a State Farm agent since 2003.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• We currently have 8 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Silver Scroll, and Bronze Tablet

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.