Customer Service Representative - State Farm Agent Team Member

Ronald Smith - State Farm Agent; Englewood (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Ronald Smith - State Farm Agent is seeking a Customer Service Representative to support a growing insurance agency in Englewood, FL. The role centers on delivering exceptional customer experiences, handling inquiries about policies, and coordinating with the team to meet community needs.

The ideal candidate is customer focused, empathetic, and motivated by helping Good Neighbors protect their loved ones and belongings. Growth opportunities are anticipated for driven, sales-minded individuals.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Ability to multitask and stay detail oriented in a fast-paced environment.
• Previous customer service experience is preferred but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Opportunity for advancement


• Paid time off


• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ronald Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

About Me;

I recently celebrated my 50th year as your local agent in Englewood, FL, having been with State Farm since 1974. Even after all these years, I love what I do and have no intention of retiring anytime soon. It is truly rewarding to be able to help my Good Neighbors protect themselves, their loved ones, and the things they care about most. I am happily married with four grown children, eight grandkids, and two great-grandchildren who keep me motivated. I’m also a pet dad to three dogs; Cricket, Luke, and Ginger.