Customer Service Representative - State Farm Agent Team Member

Jodie Parrack; Elkins (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays

Mon-Fri 9-5

Group Life Insurance

Simple IRA with employer match

Paid time off

Advancement opportunities

Job summary

Jodie Parrack State Farm in Elkins, WV is seeking a Customer Service Representative to be the first point of contact for clients and visitors, delivering friendly, professional support in a busy office.

The role requires obtaining a Property & Casualty license within 30 days of employment and involves greeting clients, answering calls, assisting with inquiries and billing, scheduling appointments, and maintaining an organized reception area.

Qualifications

• High school diploma or equivalent; additional office education is a plus.
• Prior customer service experience preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Greet and welcome clients and visitors in a professional, courteous manner.
• Answer and direct incoming calls, taking messages as needed.
• Assist clients with inquiries, payments, billing, and other office matters.
• Schedule appointments and manage the office calendar.
• Maintain a clean, organized reception area.
• Process mail and handle routine administrative tasks.

Skills

Customer service experience

Strong communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Benefits:

• Paid Holidays
• Monday-Friday: 9-5
• Group Life Insurance
• Simple IRA with employer match
• Paid time off
• Opportunity for advancement

Job Title: Customer Service Representative

Location:

Jodie Parrack State Farm, Elkins, WV

Job Description:

The ideal candidate will serve as the first point of contact for clients and visitors, providing exceptional customer service and support in a fast-paced office environment. This position requires the candidate to obtain a Property & Casualty (P&C) insurance license within 30 days of employment.

Key Responsibilities:

• Greet and welcome clients and visitors in a professional and courteous manner.
• Answer and direct incoming phone calls, taking messages as necessary.
• Provide clients with assistance regarding inquiries, payment processing, billing concerns, and other office-related matters.
• Schedule appointments and manage the calendar for the office.
• Maintain a clean and organized reception area.
• Process incoming and outgoing mail.
• Handle administrative tasks such as data entry, filing, shredding and document preparation.
• Support the team with various office tasks as needed.
• Maintain confidentiality of sensitive information.

Qualifications:

• High school diploma or equivalent; additional education in office administration is a plus.
• Previous experience in a customer service role is preferred.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks effectively.
• Excellent organizational skills and attention to detail.
• Friendly demeanor and a positive attitude.

Why Join Us:

At Jodie Parrack State Farm, we value our employees and provide a supportive work environment. We offer competitive compensation, opportunities for professional development, opportunities for advancement, and a chance to be part of a dedicated team that serves our community.